Policies

Shipping Policy

-We only accept returns or exchanges if merchandise is in its original, unopened, and unused condition and if the product received was in a damaged condition.
-If you cancel your order before it has been shipped out (we ship within 1- 2 days from receiving your order), you will not be charged any cost.
-Returns or exchanges must be made within 7 days of your receipt or online order date for a refund.
-We will process the refund due to you within 14 calendar days after the day on which we receive the returned products, or (if earlier) within 14 calendar days after the day you provide us with evidence that the products were returned to us. Where the products have not been delivered to you, we will process the refund within 14 calendar days after the day we were informed of your decision to cancel the order.  Unless you expressly tell us otherwise, we will refund you on the credit card or debit card used by you to pay for the products.

-For exchanges or returns kindly email us on info@tidhom.com or  call +20 1090886896 from 9am-5pm (Egypt Standard Time),  Sat-Thursday  and provide us with your order number to arrange the return procedure.

Privacy Policy

This privacy policy explains how Tidhom uses and protects any information that you give Tidhom when you use this website. Tidhom is committed to ensuring that your privacy is protected. If we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy. We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
What we collect
We may collect the following information:
name
contact information including email address and billing address and telephone number
 
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
 
Controlling your personal information
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

Terms & Conditions

TERMS & CONDITIONS
By placing an order with TidHom For Cosmetic Trading for products which are sold on the Site you will be deemed to have read, understood and agreed to these Terms & Conditions (“T&Cs”). Please read these T&Cs carefully and, if you are unhappy with any aspect, you should contact our customer service before placing an order with us.
ABOUT TidHom
This Site is owned and operated by TidHom For Wooden Products Trading whose office is at Shata Furniture City Block 1 Hall 15,16, Damietta, Egypt. These terms and conditions include general terms and conditions for use of this Site, terms and conditions relating to the Services and terms and conditions relating to the sale and purchase of Products on the Site. Please read these terms and conditions carefully. Your use of the Site and Services and the purchase of any Products on this Site will be subject to these terms and conditions.
ORDERING
Everyone is allowed one customer account, but you must be 18 or over to do so. By placing an order on our website, you agree to give your name, e-mail address, billing address, delivery address (this maybe the same as your billing address), contact phone number. Once you have placed an order, you will receive a confirmation e-mail within 24 hours. Once you are ready to check out, you will be directed to the shipping confirmation page where you may select the type of delivery, and the delivery and/or billing addresses. You can correct errors on your order till you click on ‘confirm order’ on the final page of our ordering process.
 
PRICING POLICY
All prices are displayed including VAT and exclusive of delivery charges. The total cost of your order is the price of the Products including Vat and delivery charges. We reserve the right to alter prices at any time.
CUSTOMS
Products delivered to destinations outside Egypt may be subject to taxes, fees, levies or other charges as a result of local legislation or customs formalities and we advise that you check the import charges applicable your country before ordering.
RETURNS & EXCHANGES
We only accept returns or exchanges if merchandise is in its original and unused condition.
-If you cancel your order before it has been shipped out (we ship within 1- 2 days from receiving your order), you will not be charged any cost.
-Returns or exchanges must be made within 14 days of your receipt or online order date for a refund.
-You will be responsible for the return shipping fees which will not be refunded, unless you received damaged merchandise . 

-We will process the refund due to you within 14 calendar days after the day on which we receive the returned products, or (if earlier) within 14 calendar days after the day you provide us with evidence that the products were returned to us.   Where the products have not been delivered to you, we will process the refund within 14 calendar days after the day we were informed of your decision to cancel the order.  Unless you expressly tell us otherwise, we will refund you on the credit card or debit card used by you to pay for the products.
-For exchanges or returns kindly email us on info@tidhom.com or  call +20 1090886896 from 9am-5pm (Egypt Standard Time),  Sat-Thursday  and provide us with your order number to arrange the return procedure.

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